Complaints Resolution Panel
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  Tuesday 2 September 2014
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Complaints Register

Click on the Complaint Number to see the Final text of Determinations.

Keywords:
Complaint No. Date of Meeting Product Complainant Respondent
2013/12/005 17/04/14 Zyrtec - Chemist Warehouse Anonymous Chemist Warehouse; News Limited
  Finding: Not Justified
Sections Found Justified: None
Sections Found Not Justified: Act section 42C
Action: None; complaint not justified
2013/11/001 20/03/14 Qsilica One a Day Requested anonymity Planet Health Pty Ltd
  Finding: Not Justified
Sections Found Justified: None
Sections Found Not Justified: Code sections 4(1)(b), 4(2)(c), 4(2)(g) and 4(5)
Action: None – complaint not justified
2013/11/007 20/03/14 TENS Devices from TENS Australia (Compact TENS, In TENS and FreeMom TENS) Requested anonymity TENS “R” US Pty Ltd T/A TENS Australia
  Finding: Justified
Sections Found Justified: Code sections 4(1)(b), 4(2)(a), 4(2)(b), 4(2)(c), 4(6)(b), 5(2)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/09/030 20/03/14 Cararthron Anonymous Chalmers Dale and Co Pty Ltd
  Finding: Justified
Sections Found Justified: Code sections 4(1)(a), 4(1)(b), 4(2)(a), 4(2)(b), 4(2)(c), 4(2)(i), 4(4), 4(6)(b), 5(2), 6(3)(d)
Sections Found Not Justified: None
Action: Publication of a retraction, Withdrawal of advertisement, Withdrawal of representations
2013/03/006(1) 20/03/14 UltraBiotic Pregnancy Care Requested anonymity FIT-Bioceuticals Pty Ltd
  Finding: Justified
Sections Found Justified: Act section 42DL(1)(c); Code sections 4(1)(b), 4(2)(a), 4(2)(c), 4(4), 5(2)
Sections Found Not Justified: None
Action: Publication of retractions, Withdrawal of representations, Withdrawal of advertisement
2013/10/014 20/03/14 Fusion Health Products Anonymous Global Therapeutics Pty Ltd
  Finding: Justified
Sections Found Justified: Act section 22(5); Code sections 4(1)(a), 4(1)(b), 4(2)(a), 4(2)(b), 4(2)(c), 4(4), 5(2), 6(3), 7(3)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/10/013 06/03/14 Esberitox N Anonymous Aspen Pharma Pty Ltd
  Finding: Justified
Sections Found Justified: Act section 42C(2); Code sections 4(1)(b), 4(2)(a), 4(2)(c), 4(4)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/10/006 06/03/14 Paranix Requested anonymity Omega Pharma Pty Ltd
  Finding: Justified
Sections Found Justified: Code sections 4(1)(b), 4(2)(c), 6(3)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/10/010 06/03/14 Health Buddie Ultimate 1080 16 Mode Requested anonymity Quantum Health
  Finding: Justified
Sections Found Justified: Act section 41ML; Code sections 4(1)(b), 4(2)(a), 4(2)(c), 4(6)(b), 6(3)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/10/008 06/03/14 OzMassager Requested anonymity My Health Agency
  Finding: Justified
Sections Found Justified: Code sections 4(2)(i), 5(2)
Sections Found Not Justified: Code section 5(1)
Action: Withdrawal of representations, Withdrawal of advertisement
2013/10/011 06/03/14 TENS Machines MH8000P TENS-EMS Combo Requested anonymity First Aid Kits Australia Pty Ltd
  Finding: Justified
Sections Found Justified: Act section 41ML; Code sections 4(1)(b), 4(2)(a), 4(2)(c), 5(2), 6(3)
Sections Found Not Justified: Act section 42DL(1)(g)
Action: Withdrawal of representations, Withdrawal of advertisement
2013/09/041 and 2013/10/005 20/02/14 Hope’s Relief Premium Eczema Cream and Therapeutic Product Range Dr Jane Morgan; Anonymous Body and Soul Health Products Pty Ltd
  Finding: Justified
Sections Found Justified: Act sections 42DL(1)(f), 42DL(1)(g), 42DM(1); Code sections 4(1)(a), 4(1)(b), 4(2)(a), 4(2)(c), 4(5), 4(6)(b)
Sections Found Not Justified: Act section 42DL(1)(a); Code sections 4(2)(d), 4(2)(e), 4(2)(f), 4(2)(h)
Action: Withdrawal of representations, Withdrawal of advertisement
2013/09/040 20/02/14 Oral B Pro Health Colgate Palmolive Pty Ltd Procter and Gamble Australia Pty Ltd
  Finding: Justified
Sections Found Justified: Code sections 4(2)(c), 4(4), 4(5)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/12/007 20/02/14 Calamari Oil Products Anonymous Pharmacare Laboratories Pty Ltd; Fairfax Media Limited
  Finding: Justified
Sections Found Justified: Act sections 22(5), 42C; Code sections 4(1)(b), 4(2)(a), 4(2)(b), 4(2)(c), 4(2)(d), 4(2)(e)(ii), 4(2)(f), 4(2)(g), 4(2)(h), 4(4), 4(5), 4(6)(b), 5(1), 6(3)
Sections Found Not Justified: Code section 5(2)
Action: Publication of a retraction, Withdrawal of representations, Withdrawal of advertisement
2013/09/031 20/02/14 GNC Livewell – various products Anonymous ONI Global (Australia) Pty Ltd - T/A GNC Livewell
  Finding: Justified
Sections Found Justified: Act section 22(5); Code sections 4(1)(a), 4(1)(b), 4(2)(a), 4(2)(b), 4(2)(c), 4(4), 5(2)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/09/033 20/02/14 AHCG Drops Anonymous Court Management Pty Ltd T/A Kalypso Trust
  Finding: Justified
Sections Found Justified: Code sections 4(1)(a), 4(1)(b), 4(2)(a), 4(2)(c), 4(2)(h), 4(2)(i), 4(6)(b), 4(7), 6(3), 7(3)
Sections Found Not Justified: Act section 42DL(1)(g)
Action: Withdrawal of representations, Withdrawal of advertisement
2013/09/034 20/02/14 Dermastamp and Dermaroller Anonymous Clinic Care Pty Ltd
  Finding: Justified
Sections Found Justified: Act sections 41ML, 42DL(1)(g); Code sections 4(1)(b), 4(2)(a), 4(2)(c), 4(2)(h), 4(4), 4(7)
Sections Found Not Justified: Code section 4(2)(i)
Action: Withdrawal of representations, Withdrawal of advertisement
2013/10/002 20/02/14 Wart Stop Requested anonymity LaCorium Health Australia Pty Ltd
  Finding: Justified
Sections Found Justified: Code sections 4(1)(b), 4(2)(a), 4(2)(c), 4(2)(h), 6(3)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/11/009 20/02/14 Sambucol Anonymous Pharmacare Laboratories Pty Ltd
  Finding: Justified
Sections Found Justified: Code sections 4(1)(b), 4(2)(a), 4(2)(c), 4(4), 4(6)(b), 6(3)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement
2013/09/026 16/01/14 Astroglide Requested anonymity Astroglide Pty Ltd
  Finding: Justified
Sections Found Justified: Act section 41ML; Code sections 4(1)(b), 4(2)(a), 4(2)(c), 4(2)(d), 4(2)(f), 4(2)(h), 4(2)(i), 4(4), 4(5), 4(6)(b), 4(7), 5
Sections Found Not Justified: Code section 4(8)
Action: Withdrawal of representations, Withdrawal of advertisement
2013/09/019 16/01/14 Various Product Advertisements – PostScript Magazine Anonymous Reckitt Benckiser Aust Pty Ltd; FIT-BioCeuticals Pty Ltd; Sanofi Consumer Healthcare; APPCo Ltd
  Finding: Not justified
Sections Found Justified: None
Sections Found Not Justified: Act section 42C
Action: Not justified – no sanctions
2013/09/006 16/01/14 Ethical Nutrients Cholestrienol Requested anonymity Health World Limited
  Finding: Justified
Sections Found Justified: Code sections 4(1)(b), 4(2)(a), 4(2)(b), 4(2)(c), 4(2)(d), 4(4), 5(2)
Sections Found Not Justified: Act section 22(5)
Action: Publication of a retraction, Withdrawal of representations, Withdrawal of advertisement
2013/09/017 16/01/14 Ego Products Anonymous Ego Pharmaceuticals Pty Ltd; APPCo Ltd
  Finding: Justified
Sections Found Justified: Act section 42C
Sections Found Not Justified: None
Action: Undertakings accepted – no sanction
2013/09/018 16/01/14 Nivea Products Anonymous Beiersdorf Australia Ltd; APPCo Ltd
  Finding: Justified
Sections Found Justified: Act section 42C
Sections Found Not Justified: None
Action: Withdrawal of the advertisement
2013/08/035 16/01/14 DXN Ganoderma - Wonder Herb Anonymous MUVU Pty Ltd T/A Wonder Herb
  Finding: Justified
Sections Found Justified: Code sections 4(1)(a), 4(1)(b), 4(2)(a), 4(2)(b), 4(2)(c), 4(2)(d), 4(2)(g), 4(2)(h), 4(2)(i), 4(4), 4(5), 4(6)(b), 4(7), 5(1), 5(2), 6(3)(c), 6(3)(d)
Sections Found Not Justified: None
Action: Publication of a retraction, Withdrawal of representations, Withdrawal of advertisement
2013/09/022 16/01/14 Rejuvenail Bayer Australia A Menarini Australia Pty Ltd
  Finding: Justified
Sections Found Justified: Code sections 4(2)(a), 5(2), 6(3)
Sections Found Not Justified: None
Action: Withdrawal of representations, Withdrawal of advertisement