All advertisements for, and generic information about, therapeutic goods directed to consumers must comply with the Therapeutic Goods Advertising Code (TGAC).
Anyone can make a complaint about
(a) an advertisement for therapeutic goods; and
(b) generic information published about therapeutic goods
Click here to download a CRP complaint form. You can also submit your complaint online by using our new online complaint submission form.
It is important that the complaint be directed to the right place.
The type of publication determines where the complaint is considered.
Complaints about advertisements or generic information about therapeutic goods (including devices) broadcast on television or radio and the internet, exhibited in cinema, published or inserted in newspapers or magazines or displayed outdoors, such as in shopping malls (but not inside shops), on billboards, posters, bus shelters, bus sides and interiors and taxis are considered by the Complaints Resolution Panel.
Manufacturers and advertisers must ensure that all other advertisements and promotional material that are directed to consumers comply with the TGAC. Complaints about other forms of publication such as indoor posters, leaflets, letterbox drops, brochures, catalogues, point-of-sale material, facts sheets, and shelf wobblers are considered by the different industry complaints panels.
• Complaints Resolution Committee (CRC) of the CHC; or the
• Australian Self-Medication Industry's (ASMI) Complaints Panel.
These industry panels are able to consider complaints in terms of their respective codes of practice, both of which reference the Therapeutic Goods Advertising Code (TGAC). Consequently, complaints are assessed in terms of the TGAC as well as any other requirements that are specific to the individual industry Codes. Each panel includes a TGA representative as an observer, and each is able to impose a range of sanctions, including corrective advertising and pecuniary fines.
The determinations of the Complaints Resolution Panel will remain in the register of complaints for a period of 3 years.
Click Here to download a CRP complaint form. You can also submit your complaint online by using our new online complaint submission form.