Complaints Resolution Panel
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  Saturday 1 November 2014
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NOTICE OF THE APPOINTMENT OF MR ROBERT GARDINI
CHAIR, COMPLAINTS RESOLUTION PANEL
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CENTRAL COMPLAINTS MAIL BOX

Complaints about advertisements for therapeutic products in Australia

There is an integrated three-tier system of controls for the advertising of therapeutic goods in Australia. The Therapeutic Goods Advertising Code provides the standard for all advertising that is directed to consumers. In addition, there are industry codes of practice.

Regulation -

Therapeutic Goods Act 1989 and Regulations 1990 administered by the Therapeutic Goods Administration (TGA)

The TGA has overall responsibility for the successful operation of the co and self-regulatory systems and for achieving compliance with outcomes of determinations.

Co-regulation

A partnership between government and stakeholders, including consumers, manufacturers and suppliers, advertising industry, media, and healthcare practitioners.

The Complaints Resolution Panel (CRP) receives considers and determines complaints about advertisements directed to consumers in TV, radio, the internet, newspapers, magazines, displays (except inside individual shops) and cinematographic film.

Self-regulation

Complaints about advertisements directed to consumers in all other media (e.g. leaflets, brochures, catalogues, shelf talkers) and complaints about advertisements directed to healthcare professionals.

Industry complaints panels in each sector (Medicines Australia - prescription medicines; Australian Self-Medication Industry (ASMI) OTC/complementary medicines; Complementary Healthcare Council (CHC) complementary medicines; Medical Industry Association of Australia (MIAA) medical devices) address these complaints.

SEND ANY COMPLAINT ABOUT AN ADVERTISEMENT FOR A THERAPEUTIC PRODUCT TO:

PO Box 764
Level 13 Macquarie House
167 Macquarie Street
Sydney NSW 2000
Phone: 02 8667 3026 or 02 8667 3025

or you can submit your complaint by using our new online complaint submission form

A copy of the advertisement must be provided with the complaint.

It will be forwarded immediately to the appropriate complaints committee for consideration and determination.

Please use the links below to view our Complaints Summary documents:
2007 2008 2009 2010 2011-2012